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Sphere Remote Assistance AR Software Bundle | for Magic Leap 2, HoloLens 2, Quest Pro, Quest 3, iPad

Original price $ 15,850.00 - Original price $ 39,625.00
Original price
$ 15,850.00
$ 15,850.00 - $ 39,625.00
Current price $ 15,850.00
Package: Starter (Up to 10 users)

The Remote Assistance Bundle is designed to enhance the efficiency of technical support and field services through advanced remote capabilities. It provides a seamless interface for experts to assist remotely, reducing the need for onsite visits and allowing issues to be resolved more quickly and cost-effectively.

  • Multi-User Collaboration: Allows multiple users to connect and collaborate in real-time to solve problems and share information effectively.
  • Real-Time Annotations: Users can make annotations in a live video stream or on static images, providing clear guidance and instructions remotely.
  • Guest Calling Options: Enables support teams to invite external experts into a collaborative session without requiring permanent access to the system.
What's Included

Starter Option

  • Users: Up to 10
  • Included Services:
    • Basic platform access for remote assistance
    • Real-time annotation tools
    • Guest access features
  • Hypercare Support: Standard support package including remote setup assistance and basic troubleshooting.

Organization Option

  • Users: Up to 30
  • Included Services:
    • All services included in the Starter option
    • Enhanced collaboration tools for larger teams
    • Advanced administrative controls for user management
  • Hypercare Support: Enhanced support services with faster response times and access to additional resources.
Technical Information
  • Platform Compatibility:

    • Devices: Supports smartphones, tablets, PCs across iOS, Android, Windows.
    • AR/VR Devices: Includes Magic Leap 2, Microsoft HoloLens, Lenovo A3, Meta Quest Pro, Meta Quest 3, and Apple iPad.
    • VR Systems: Meta Horizon OS, HTC VIVE.
    • Desktop Systems: Compatible with Windows and MacOS.

    Unified AR Software:

    • High-Impact XR Functionality: Easy to integrate, deploy, and scale across devices.
    • Device Compatibility: Broad support for AR, VR, and traditional computing platforms.
    • Content Management System (CMS): Supports over 60 file types including 3D models, multimedia, and documents without prior formatting.
    • Sphere Academy: Offers comprehensive onboarding and continuous learning through interactive resources.
    • Security and Compliance: Pursuing ISO and SOC2 certifications, adheres to stringent data privacy laws.
    • Flexible Deployment Options: Available as SaaS, private cloud, or on-premise, to fit various organizational needs.
Use Cases and Industries
  • Manufacturing: Ensure SOP compliance and reduce costly errors through guided remote assistance.
  • Healthcare & Pharmaceutical: Improve medical access, training, and patient outcomes by connecting practitioners with remote experts.
  • Defense: Utilize modern technology to enhance response times and decision-making in critical situations.
  • Office Teams: Boost enterprise productivity with AR by enabling remote collaboration and support across global teams.
Support - What is Hypercare Premier?

Hypercare Premier is an enhanced support service offered with this bundle, designed to ensure maximum uptime and optimal utilization of the Sphere technology. It includes:

  • Dedicated Customer Success Manager: Provides personalized support to address specific needs and challenges.
  • Remote Training: 12 hours of onboarding and training sessions to ensure your team is proficient in using the remote assistance tools.
  • Quarterly Business Reviews: Strategic sessions to discuss performance, upcoming features, and align technology usage with business goals.
  • On-site Visits: Optional quarterly visits to assist with complex issues or significant updates, ensuring smooth operation and adoption.

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