Frequently Asked Questions

No. Knoxlabs.com is an online shop where everything we sell is about VR.

We are the official retailer in the US for many brands. We also have our own products, but mostly act as a retailer.

Our shipping, authorized-return, and arranged-pickup address is 600 Sonora Avenue, Glendale, CA 91201. Our business and correspondence address is 326 Mira Loma Ave., Glendale, CA 91204. Contact us before sending anything or arranging pickup.

Yes. We will be happy to host you at our showroom. We are located in Glendale, CA. We have Manus, bHaptics, Xsens, Varjo and KAT VR on display. Please contact us at hello@knoxlabs.com to schedule an appointment. 

Pickup is by prior arrangement at 600 Sonora Avenue, Glendale, CA 91201. Contact hello@knoxlabs.com before ordering or arriving so we can confirm availability, collection terms, and any adjustment to shipping charges.

We accept credit and debit cards, PayPal, Google Pay and Apple Pay.

We offer Sezzle and Affirm as payment plan options.

No. You get charged when placing the order no matter if the item is in stock or on backorder.

Under our default DAP term, the Customer handles import clearance and pays import duties and taxes unless expressly agreed otherwise in writing or required otherwise by law. The term and named place stated in the accepted quote or order confirmation control. Shipping policy.

If your company is tax-exempt, provide us with the appropriate documentation so that we organize your tax-free purchase.

Military discount
Send us your record indicating that you serve in military, and you will receive a 5% discount for any order. -

Educational discount
Contact us from your educational email address, and you will receive a 5% discount for any order. -

Discounted products
Also, check our On Sale page to see the current discounted items.

We may use USPS, UPS or DHL based on the value of the purchase, the weight of the products and the shipping destination.

We ship worldwide. 

The shipping cost depends on the product and the destination.

Yes, you can contact us at hello@knoxlabs.com and request expedited shipping. Additional shipping costs will apply to your order and will be charged to you before shipping the items.

Note that the expedited shipping refers to a shorter period between the shipping and delivery. We will still be able to ship the item when we get it in stock. 

We ship based on availability. This being said, if you ordered multiple items, you may receive them with multiple shipments. You will get a shipping confirmation email along with a tracking number for each.

We periodically receive batches of products from different manufacturers. When you place an order, you secure your spot in the shipping queue from the upcoming batch. The earlier you order, the sooner you get your products.

Contact hello@knoxlabs.com with your order or quote number and tracking information if your shipment appears delayed or stuck. Carrier transit times are estimates unless otherwise agreed. We will investigate with the carrier and provide any delay notices, consent options, or remedies required by law. Shipping policy.

Check the delivery location and with other recipients, then contact Knoxlabs and the carrier promptly with your order number and tracking details. We can help investigate and provide available claim documentation. A tracking status alone does not resolve a disputed delivery. Under our default DAP term, Knoxlabs retains risk until delivery at the named destination; other expressly agreed terms follow their stated risk point. Shipping policy.

All sales are final across all brands. Accepted orders cannot be cancelled, returned, exchanged, or refunded at the Customer’s request, except where required by law or expressly agreed by Knoxlabs in writing. There is no general 30-day return window or standard restocking-fee option. Manufacturer defects should be claimed with the manufacturer; Knoxlabs can help with proof of purchase and support contacts. Returns, refunds & warranty policy.

All sales are final across all brands. Accepted orders cannot be cancelled, returned, exchanged, or refunded at the Customer’s request, except where required by law or expressly agreed by Knoxlabs in writing. There is no general 30-day return window or standard restocking-fee option. Manufacturer defects should be claimed with the manufacturer; Knoxlabs can help with proof of purchase and support contacts. Returns, refunds & warranty policy.

All sales are final, subject to applicable law and express written exceptions. Do not send an item without written authorization. For an authorized Knoxlabs return, follow the instructions supplied for your order; our operations address is 600 Sonora Avenue, Glendale, CA 91201. Manufacturer-authorized warranty returns may go directly to the manufacturer. Contact hello@knoxlabs.com. Returns, refunds & warranty policy.

All sales are final. If a refund is required by law or expressly authorized by Knoxlabs, the amount and any permitted costs follow the applicable law and written authorization. There is no standard restocking-fee return option. Returns, refunds & warranty policy.

If a refund is required by law or expressly authorized in writing, Knoxlabs processes it using the original payment method where possible, within the deadline required by applicable law. Payment-provider posting times vary. Returns, refunds & warranty policy.

All sales are final across all brands. Accepted orders cannot be cancelled, returned, exchanged, or refunded at the Customer’s request, except where required by law or expressly agreed by Knoxlabs in writing. There is no general 30-day return window or standard restocking-fee option. Manufacturer defects should be claimed with the manufacturer; Knoxlabs can help with proof of purchase and support contacts. Returns, refunds & warranty policy.

All sales are final across all brands. Accepted orders cannot be cancelled, returned, exchanged, or refunded at the Customer’s request, except where required by law or expressly agreed by Knoxlabs in writing. There is no general 30-day return window or standard restocking-fee option. Manufacturer defects should be claimed with the manufacturer; Knoxlabs can help with proof of purchase and support contacts. Returns, refunds & warranty policy.

It usually takes up to 10 business days for the refunded amount to settle in your account.

If you haven’t received the amount within 10 business days after our refund confirmation, please contact your bank and try to get information about the transfer. Contact us at hello@knoxlabs.com if the bank reveals any issue.