At Knoxlabs our aim is for you to be completely satisfied with your purchases. Products purchased on our site may be returned within 30 days from the date of delivery. Exclusions apply to certain items, please check the product description before purchasing.
To be eligible for a return, your item must be unused, in the original packaging, and in the same condition as you received it.
To initiate a return contact us with a return request at email@example.com from the email address associated with the order.
If applicable, we will send you a return label to send the product(s) back to us. Make sure to use this label when sending the product(s) back to ensure continuous tracking.
It’s important to keep the integrity of the original packaging when returning an item to us. For this reason, make sure to put the product’s original package in an additional box and attach the return label to that outer box.
After your product has been received and inspected, we will send an email associated with the order and notify you about the approval or rejection of the refund.
If approved, the refund will be processed, and a credit will automatically be applied to your original method of payment within a few business days (usually takes up to 10 business days).
Important to note:
If you have a confirmation from us about the processed refund, expect some time before your refund is officially posted from your financial institution. It can take up to 10 business days for your credit processor to issue the refund.
If this period has passed and you still haven’t received the refund, please:
If you have gone through these steps and still have not received your refund, contact us at firstname.lastname@example.org.