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Return & Refund Policy

At Knoxlabs, we are dedicated to ensuring our customers are satisfied with their purchases. This policy outlines our return and refund conditions, designed to make the process clear and straightforward for you.

Eligibility for Returns

Domestic (USA)

  • Products purchased from Knoxlabs can be returned within 30 days from the purchase date.
  • To qualify for a return, products must be in an unopened, new condition, and unused.

International

Note for international buyers, before ordering, check your country's customs regulations as they can charge additional fees for entering the product into the country. Due to a high level of issues with international returns and refunds, we do not accept returns or refunds for international orders.

Return Process

Domestic (USA)

  • If you wish to initiate a return, kindly contact us at hello@knoxlabs.com using the email address associated with your order.
  • Once your return request is received and found eligible, we will provide a free return shipping label for your convenience. It's essential to use this label when returning the product to ensure tracking.
  • When shipping back an item, please ensure the original product packaging is placed inside an outer box, attaching the return label to this outer box.

Shipping Costs

Domestic (USA)

  • If the item is within the eligible period and the fault is our own, Knoxlabs will bear the return shipping costs by providing a free return shipping label.
  • However, if the return is declined upon our review, the customer will be responsible for both the original and return shipping costs.

Restocking Fee

  • A restocking fee of 20%-50% applies depending on the condition of the returned item if it's opened, defected, or missing anything.
  • The restocking fee will be deducted from the refund amount.
  • For unopened items, no restocking fee applies.

Refund Process

Domestic (USA)

  • After receiving and inspecting the returned product, we'll inform you about the approval or rejection of your refund through the email associated with your order.
  • For approved refunds, the amount, minus the restocking fee, will be promptly processed. The credit will be applied to your original payment method. Allow up to 10 business days for your financial institution to reflect the credit.

Final Sale Items

  • Knoxlabs does not have "final sale" items. All products, unless otherwise stated in their specific product descriptions, can be returned following the terms mentioned above.

Delays or Issues with Refunds

  • If a confirmed refund from us doesn't reflect in your account within 10 business days, first verify with your financial institution.
  • If issues persist, reach out to us at hello@knoxlabs.com, and we'll assist you further.

Your satisfaction is our priority. While we've outlined specific conditions for returns, these are intended to ensure fairness for all our customers and allow us to continue providing high-quality products and service. Thank you for choosing Knoxlabs.

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