Return & Refund Policy
At Knoxlabs, we are dedicated to ensuring our customers are satisfied with their purchases. This policy outlines our return and refund conditions, designed to make the process clear and straightforward for you.
Eligibility for Returns
- Products purchased from Knoxlabs can be returned within 30 days from the purchase date.
- To qualify for a return, products must be in an unopened, new condition, and unused.
- If you wish to initiate a return, kindly contact us at email@example.com using the email address associated with your order.
- Once your return request is received and found eligible, we will provide a free return shipping label for your convenience. It's essential to use this label when returning the product to ensure tracking.
- When shipping back an item, please ensure the original product packaging is placed inside an outer box, attaching the return label to this outer box.
- If the item is within the eligible period and the fault is our own, Knoxlabs will bear the return shipping costs by providing a free return shipping label.
- However, if the return is declined upon our review, the customer will be responsible for both the original and return shipping costs.
- All returned items are subject to a 50% restocking fee depending on the condition of the item. This fee helps cover the expenses associated with processing the return and restocking.
- The restocking fee will be deducted from the refund amount.
- After receiving and inspecting the returned product, we'll inform you about the approval or rejection of your refund through the email associated with your order.
- For approved refunds, the amount, minus the restocking fee, will be promptly processed. The credit will be applied to your original payment method. Allow up to 10 business days for your financial institution to reflect the credit.
Final Sale Items
- Knoxlabs does not have "final sale" items. All products, unless otherwise stated in their specific product descriptions, can be returned following the terms mentioned above.
Delays or Issues with Refunds
- If a confirmed refund from us doesn't reflect in your account within 10 business days, first verify with your financial institution.
- If issues persist, reach out to us at firstname.lastname@example.org, and we'll assist you further.
Your satisfaction is our priority. While we've outlined specific conditions for returns, these are intended to ensure fairness for all our customers and allow us to continue providing high-quality products and service. Thank you for choosing Knoxlabs.