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Return Policy

General terms

To be eligible for a return, the product purchased on knoxlabs.com should be:

  • Delivered within the previous 30 days
  • Unused
  • In the original packaging in the same condition as received.

Exclusions apply to certain items, please check the product description before purchasing.

To initiate a return contact us with a return request at hello@knoxlabs.com from the email address associated with the order.

If applicable, we will send you a return label to send the product(s) back to us. Make sure to use this label when sending the product(s) back to ensure continuous tracking. 

Please note:

It’s important to keep the integrity of the original packaging when returning an item to us. For this reason, make sure to put the product’s original package in an additional box and attach the return label to that outer box.

Refunds (if applicable)

After your product has been received and inspected, we will send an email associated with the order and notify you about the approval or rejection of the refund.

If approved, the refund will be processed, and a credit will automatically be applied to your original method of payment within a few business days (usually takes up to 10 business days).

Important to note:

  • The back and forth shipping costs are not refundable unless the return is due to an error from our end.
  • Restocking fees may apply, if:
  • The packaging is not in its original state.
  • The item is used and/or damaged.

Late or missing refunds

If you have a confirmation from us about the processed refund, expect some time before your refund is officially posted from your financial institution. It can take up to 10 business days for your credit processor to issue the refund.

If this period has passed and you still haven’t received the refund, please:

  • First check with your financial institution. You might have missed a notification about the credit.
  • Contact your bank or credit card company. Ask to check the refund state.

If you have gone through these steps and still have not received your refund, contact us at hello@knoxlabs.com.