Shipping & Delivery | KNOXLABS – Knoxlabs

Shipping & Delivery

Delivery Signature will be required for orders exceeding $100 (if applicable) unless requested otherwise by the customer (customer will then assume liability of any lost or stolen shipments as a result). Customer also assumes liability for any additional charges for having to re-deliver product when customers are not available to sign on initial delivery attempt.

Orders will be re-credited for the full amount of both the product and any shipping fees incurred if cancellation/return is approved or results from one of the following instances [resulting in cancellation of the sale]:

  • The order was cancelled by the customer and rejected at time of delivery
  • The order was shipped erroneously by Knoxlabs.
  • The order was Lost in Transit by Knoxlabs's Freight Carrier (w/ standard Delivery Signature required).

Knoxlabs is based in Los Angeles, CA and ships merchandise worldwide. The risk of loss and title for all merchandise ordered on this website pass to you when the merchandise is delivered to the shipping carrier.

We ship brand new products. Knoxlabs is not responsible for any damage done to the product in the shipping process. If the packaging is damaged upon reception, it should be handled with the corresponding carrier by the customer.

Please note:

Additional import duties might be applied on orders based on the recipient's country’s laws and regulations. Customers are responsible for paying them.

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