Remote XR IT Support for EDU

Knoxlabs Remote XR IT Support for EDU gives schools, districts, colleges, universities, nursing programs, simulation labs, and training centers access to XR specialists who help keep VR and XR devices supported after deployment.

This service is designed for education teams that need remote help with troubleshooting, app guidance, MDM support, monthly readiness check-ins, teacher/admin support, and repair coordination.

If your team has VR headsets but does not have internal XR expertise, Knoxlabs can act as your remote XR support layer so your devices stay ready for classrooms, labs, demos, and training sessions.

Remote XR IT Support does not include initial device provisioning.

If your devices need first-time setup, MDM enrollment, app installation, kiosk mode, fleet naming, firmware updates, Wi-Fi configuration, or deployment configuration, please add XR Device Provisioning separately.

XR Device Provisioning is available as a separate one-time service at $55 per device.

Provisioning gets devices ready for deployment. Remote XR IT Support helps keep them supported after deployment.

• Remote troubleshooting for XR device issues
• Support guidance for Meta Quest, VIVE, PicoXR, and other XR devices
• MDM support guidance for Meta Horizon Managed Services, ManageXR, ArborXR, and related platforms
• App update and app access guidance
• Teacher, trainer, and admin support
• Monthly device readiness check-ins
• Support before classroom sessions, demos, pilot launches, or training days
• Repair, warranty, and replacement coordination guidance
• Escalation guidance with OEMs, software vendors, or MDM providers when needed

Buying headsets is only the first step. The real challenge is keeping devices charged, updated, organized, connected, and ready before students or trainees use them.

Many education XR programs slow down because no one owns the day-to-day support layer. Teachers may not know who to contact. IT teams may not have XR-specific experience. Apps may need updates. Devices may need troubleshooting before a class starts.

Knoxlabs helps reduce that friction by giving your team access to remote XR support specialists who understand the hardware, software, MDM tools, and deployment workflows around XR.

Select the support plan based on your device count and how much support your education team needs.

The Starter plan is built for small education teams that need basic remote support for up to 10 XR devices.

• Remote onboarding call
• Email-based support guidance
• Basic headset troubleshooting
• Basic app access and update guidance
• Basic MDM support guidance
• Monthly device readiness check-in
• Repair and warranty coordination guidance

Recommended for: small pilots, first-time VR classrooms, and teams managing up to 10 devices.

The Classroom plan is designed for schools, labs, and education departments that use XR more frequently and need stronger support around classroom readiness.

• Everything included in Starter
• Priority support guidance
• Remote support sessions when needed
• MDM support guidance
• App deployment and update guidance
• Teacher, trainer, or admin orientation
• Monthly device readiness review
• Support before major classroom sessions, demos, or pilot launches

Recommended for: classrooms, labs, nursing programs, CTE programs, and departments managing up to 30 devices.

The Managed XR plan is for larger education organizations that need a custom remote support model across multiple devices, rooms, labs, departments, or locations.

• Custom support plan based on your device fleet and program needs
• Advanced MDM support guidance
• Multi-site or multi-program support
• Scheduled support reviews
• Support ticket tracking
• Quarterly program review
• Hardware refresh planning
• OEM, ISV, and MDM escalation guidance

Recommended for: 30+ devices, multi-site programs, districts, universities, and education teams that need a custom support plan.

Choose a support term based on your program timeline.

• 3 Months: Best for pilots, grants, demos, short-term programs, and first-time classroom rollouts.
• 6 Months: Best for semester-based programs, department rollouts, and medium-term XR adoption.
• 12 Months: Best for ongoing XR programs, annual school planning, district support, and full-year maintenance.

• Meta Quest
• Meta Horizon Managed Services
• ManageXR
• ArborXR
• HTC VIVE
• PicoXR
• XR education and training applications
• Charging, storage, hygiene, and accessory workflows

1. Select your support plan based on your device count and support needs.
2. Choose your support term for 3 months, 6 months, or 12 months.
3. Complete onboarding with Knoxlabs so we understand your devices, apps, users, and support needs.
4. Use XR with support behind you for troubleshooting, app guidance, MDM support, maintenance check-ins, and repair coordination.

• Initial device provisioning
• MDM enrollment
• Bulk app installation
• Kiosk mode setup
• Fleet naming and device configuration
• Wi-Fi configuration
• Security and access control setup
• On-site support
• Custom software development
• Paid software licenses
• Hardware, accessories, shipping, repair fees, or replacement devices

If your devices are new, unmanaged, or not ready for use, add XR Device Provisioning before starting remote support.

XR Device Provisioning: $55 per device.

This service can be purchased alone or added to a headset order, classroom kit, nursing kit, lab deployment, or custom Knoxlabs quote.