Remote XR IT Support for Businesses & Enterprise Teams

Knoxlabs Remote XR IT Support for Businesses & Enterprise Teams gives organizations access to XR specialists who help keep VR and XR devices supported after deployment.

This service is built for SMBs, training teams, enterprise IT departments, innovation teams, healthcare organizations, manufacturing teams, and companies using XR for onboarding, workforce training, product demos, collaboration, safety training, research, or simulation.

Knoxlabs helps support the operational layer around XR so your internal team is not left managing unfamiliar headsets, MDM platforms, app issues, device updates, and repair workflows alone.

Remote XR IT Support does not include initial device provisioning.

If your devices need first-time setup, MDM enrollment, app installation, kiosk mode, fleet naming, firmware updates, Wi-Fi configuration, or deployment configuration, please add XR Device Provisioning separately.

XR Device Provisioning is available as a separate one-time service at $55 per device.

Provisioning gets devices ready for deployment. Remote XR IT Support helps keep them supported after deployment.

• Remote troubleshooting for XR device issues
• Support guidance for Meta Quest, VIVE, PicoXR, and other XR devices
• MDM support guidance for Meta Horizon Managed Services, ManageXR, ArborXR, and related platforms
• App update and app access guidance
• Support for internal IT admins, trainers, and program owners
• Monthly device readiness check-ins
• Support before demos, training sessions, pilots, or larger deployment milestones
• Repair, warranty, and replacement coordination guidance
• Escalation guidance with OEMs, software vendors, or MDM providers when needed

XR devices are not managed like standard laptops, tablets, or mobile phones. Headsets often require specialized setup, MDM workflows, app guidance, update planning, controller pairing, charging processes, storage planning, software support, and escalation paths.

Internal IT teams are often asked to support XR without enough time, training, or platform-specific experience. Knoxlabs fills that gap by acting as a remote XR support layer for your business or enterprise team.

Instead of letting XR pilots stall because of setup issues, missing apps, support confusion, or device downtime, Knoxlabs helps your team keep the program operational.

Select the support plan based on your device count, internal IT capacity, deployment complexity, and how often your XR devices are used.

The Starter plan is built for small business teams, pilots, and departments that need basic remote support for up to 10 XR devices.

• Remote onboarding call
• Email-based support guidance
• Basic headset troubleshooting
• Basic app access and update guidance
• Basic MDM support guidance
• Monthly device readiness check-in
• Repair and warranty coordination guidance

Recommended for: small business pilots, demo teams, innovation teams, and teams managing up to 10 devices.

The Team plan is designed for businesses, departments, training groups, and IT teams using XR more regularly and needing stronger support around device readiness and app management.

• Everything included in Starter
• Priority support guidance
• Remote support sessions when needed
• MDM support guidance
• App deployment and update guidance
• Trainer, admin, or IT orientation
• Monthly device readiness review
• Support before demos, training sessions, pilots, or deployment milestones

Recommended for: training departments, SMB teams, labs, and IT teams managing up to 30 devices.

The Managed XR plan is for larger organizations that need a custom remote support model across multiple devices, teams, departments, or locations.

• Custom support plan based on your device fleet and organization needs
• Advanced MDM support guidance
• Multi-location support
• Scheduled support reviews
• Support ticket tracking
• OEM, ISV, and MDM escalation assistance
• Quarterly business review
• Lifecycle and hardware refresh planning
• Custom support workflow based on your organization

Recommended for: 30+ devices, multi-location deployments, enterprise teams, and organizations that need a custom XR support plan.

Choose a support term based on your deployment timeline and internal support needs.

• 3 Months: Best for pilots, demos, proof-of-concepts, short-term training programs, or first-time deployments.
• 6 Months: Best for department rollouts, medium-term training programs, or teams testing XR at a larger scale.
• 12 Months: Best for ongoing XR programs, enterprise training teams, IT support planning, and full-year device maintenance.

• Meta Quest
• Meta Horizon Managed Services
• ManageXR
• ArborXR
• HTC VIVE
• PicoXR
• XR training, simulation, collaboration, and enterprise applications
• Charging, storage, hygiene, and accessory workflows

1. Select your support plan based on your device count and support needs.
2. Choose your support term for 3 months, 6 months, or 12 months.
3. Complete onboarding with Knoxlabs so we understand your devices, apps, users, MDM setup, and support workflow.
4. Use XR with support behind you for troubleshooting, app guidance, MDM support, maintenance check-ins, and repair coordination.

• Initial device provisioning
• MDM enrollment
• Bulk app installation
• Kiosk mode setup
• Fleet naming and device configuration
• Wi-Fi configuration
• Security and access control setup
• On-site support
• Custom software development
• Paid software licenses
• Hardware, accessories, shipping, repair fees, or replacement devices

If your devices are new, unmanaged, or not ready for use, add XR Device Provisioning before starting remote support.

XR Device Provisioning: $55 per device.

This service can be purchased alone or added to a headset order, training bundle, business deployment, or custom Knoxlabs quote.