HMS SiNGRAY G2 Developer Support License — 1 Year
By SiNGRAY
The SiNGRAY G2 Developer Support License is an optional one-year developer enablement and engineering-support program from HMS for developers, ISVs, system integrators and enterprise innovation teams building or validating G2 applications.
From$ 1,995.00
Developer support service; no physical shipping or import allowance. Activation confirmed with HMS.
Configuration: Developer Support — 1 Year
Your Configuration
Total
- Optional one-year program; not included with G2 hardware.
- Custom application development, customer application debugging, source-code modification, customer-specific implementation, on-site engineering, hardware modification, product customization and third-party software debugging/support are excluded.
- Service commencement and consultation scheduling confirmed by HMS. No physical shipment.
Product details
Overview
The SiNGRAY G2 Developer Support License is an optional one-year developer enablement and engineering-support program from HMS for developers, ISVs, system integrators and enterprise innovation teams building or validating G2 applications.
Included support
- SiNGRAY SDK and API integration guidance; OpenXR integration support; Unity/MRTK development assistance subject to the supported toolkit version.
- Architecture review, development-strategy consultation, recommended practices and performance-optimization guidance.
- Investigation of SDK integration issues, runtime errors and device/API behavior; issue reproduction and technical analysis.
- Access to SDK packages, API documentation, sample projects, firmware/software release notes and technical updates.
- Up to four hours per month of remote engineering consultation with HMS technical specialists.
What this program does not include
Custom application development, customer application debugging, source-code modification, customer-specific implementation, on-site engineering, hardware modification, product customization and third-party software debugging/support are excluded.
How it differs from standard support
Standard product support handles usage issues, operational problems, defects and RMA. This separate optional program supports application development and integration. It is not a third-party software license, a custom-development contract or a headset warranty extension.
Engagement and delivery
One-year remote program. Commencement, scheduling and project scope are confirmed with HMS. No physical item is shipped. Headset hardware, third-party applications and implementation work are separate.
FAQ
Is this a software application license?
No. It is a one-year technical-support program for development on SiNGRAY G2. It does not provide a third-party business application or include headset hardware.
How much consultation is included?
Up to four hours per month of remote engineering consultation. Scheduling and service commencement are confirmed by HMS; no carry-over allowance or guaranteed response time is stated.
Does HMS build the application for us?
Custom application development, customer application debugging, source-code modification, customer-specific implementation, on-site engineering, hardware modification, product customization and third-party software debugging/support are excluded.
Is this included with the headset or Launch 100?
No. Standard product support and Launch 100 program activities are separate from the optional Developer Support License.
Features
- SDK and API guidance—SiNGRAY SDK and API integration guidance; OpenXR integration support; Unity/MRTK development assistance subject to the supported toolkit version.
- Architecture consultation—Architecture review, development-strategy consultation, recommended practices and performance-optimization guidance.
- Technical issue investigation—Investigation of SDK integration issues, runtime errors and device/API behavior; issue reproduction and technical analysis.
- Developer resources—Access to SDK packages, API documentation, sample projects, firmware/software release notes and technical updates.
- Remote engineering sessions—Up to four hours per month of remote engineering consultation with HMS technical specialists.
Technical Specifications
Everything you need to know about tracking, performance, connectivity, and deployment hardware.
Program scope
- Term
- 1 year
- Consultation
- Up to 4 hours per month
- Delivery
- Remote engineering consultation and technical guidance
- Platform
- HMS SiNGRAY G2
- Development paths
- SiNGRAY Native SDK; OpenXR; Unity/MRTK guidance
- Exclusions
- Custom application development, customer application debugging, source-code modification, customer-specific implementation, on-site engineering, hardware modification, product customization and third-party software debugging/support are excluded.
Why Teams Choose SiNGRAY G2 Developer Support
Technical guidance for G2 development, separate from hardware warranty and business application licenses.
SDK and API guidance
Get technical guidance on the SiNGRAY SDK, OpenXR and supported Unity/MRTK integration.
Application consultation
Review development strategy, architecture and performance with HMS engineers.
Developer resources
Access SDK packages, API documentation, samples, release notes and technical updates.
Remote engineering sessions
Up to four consultation hours per month within the separate one-year support program.
🛠
Deployment Expertise
Product specialists on staff
⚙
Device Configuration
Provisioned & ready to use
🎧
Enterprise Support
Hardware, software & deployment help
🌐
Global Fulfillment
Shipped worldwide
Need More Than Hardware?
Knoxlabs also handles the deployment.
Device setup
Integration planning
Asset tagging
Shipping coordination
Training and onboarding
Deployment consulting
FAQ
Is this a software application license?
No. It is a one-year technical-support program for development on SiNGRAY G2. It does not provide a third-party business application or include headset hardware.
How much consultation is included?
Up to four hours per month of remote engineering consultation. Scheduling and service commencement are confirmed by HMS; no carry-over allowance or guaranteed response time is stated.
Does HMS build the application for us?
Custom application development, customer application debugging, source-code modification, customer-specific implementation, on-site engineering, hardware modification, product customization and third-party software debugging/support are excluded.
Is this included with the headset or Launch 100?
No. Standard product support and Launch 100 program activities are separate from the optional Developer Support License.
