Lenovo Integrated Solution Support (LISS) for Meta Quest 3/3S

Give your education or enterprise Meta Quest deployment a single support path with Lenovo Integrated Solution Support (LISS). This service add-on provides coordinated hardware and software support for Meta Quest 3 and Meta Quest 3S environments using Meta Horizon Managed Services.

Lenovo describes LISS as end-to-end support with a single point of contact for verified warranty claims and service issues, end-to-end case management for troubleshooting, and support agents familiar with Meta Horizon managed solutions.

• One support contact: Bring verified warranty claims and service issues to Lenovo through one coordinated path.
• Hardware and software coverage: Get support across the eligible Meta Quest device and its managed software environment.
• End-to-end case management: Reduce handoffs while troubleshooting device and service issues.
• Meta Horizon integration: Connect your Meta Horizon Managed Services organization to Lenovo LISS for enhanced support.
• Flexible terms: Choose 1, 2, or 3 years of support.

• Meta Quest 3
• Meta Quest 3S
• Education, enterprise, institutional, and public-sector deployments
• A Meta Horizon Managed Services organization is required for the Lenovo LISS connection.

Service add-on only: No headset or other physical product is included or shipped. Select the service term and order quantity appropriate for the devices in your deployment.

Knoxlabs will coordinate the organization and device details needed to connect eligible Meta Quest 3 or 3S units to Lenovo LISS.

• Lenovo Meta Quest support hub
• Lenovo License Agreement (COE-30002-01) - July 22, 2022

Service eligibility, coverage, and fulfillment are subject to Lenovo validation and applicable Lenovo terms.