{"product_id":"remote-xr-it-support-for-edu-starter-6-months","title":"Remote XR IT Support for EDU — Starter \/ 6 months","description":"\u003cp\u003e\u003cstrong\u003eSelected configuration: Starter \/ 6 months.\u003c\/strong\u003e Remote XR IT support for up to 10 XR devices over a 6-month support term. Initial device provisioning is purchased separately.\u003c\/p\u003e\n\u003cp\u003eKnoxlabs Remote XR IT Support for EDU gives schools, districts, colleges, universities, nursing programs, simulation labs, and training centers access to XR specialists who help keep VR and XR devices supported after deployment.\u003c\/p\u003e\n\u003cp\u003eThis service is designed for education teams that need remote help with troubleshooting, app guidance, MDM support, monthly readiness check-ins, teacher\/admin support, and repair coordination.\u003c\/p\u003e\n\u003cp\u003eIf your team has VR headsets but does not have internal XR expertise, Knoxlabs can act as your remote XR support layer so your devices stay ready for classrooms, labs, demos, and training sessions.\u003c\/p\u003e\n\u003ch3\u003eImportant: Provisioning Is Not Included\u003c\/h3\u003e\n\u003cp\u003eRemote XR IT Support does not include initial device provisioning.\u003c\/p\u003e\n\u003cp\u003eIf your devices need first-time setup, MDM enrollment, app installation, kiosk mode, fleet naming, firmware updates, Wi-Fi configuration, or deployment configuration, please add \u003cstrong\u003eXR Device Provisioning\u003c\/strong\u003e separately.\u003c\/p\u003e\n\u003cp\u003e\u003cstrong\u003eXR Device Provisioning is available as a separate one-time service at $55 per device.\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp\u003eProvisioning gets devices ready for deployment. Remote XR IT Support helps keep them supported after deployment.\u003c\/p\u003e\n\u003ch3\u003eWhat This Service Helps With\u003c\/h3\u003e\n\u003cul\u003e\n\u003cli\u003eRemote troubleshooting for XR device issues\u003c\/li\u003e\n\u003cli\u003eSupport guidance for Meta Quest, VIVE, PicoXR, and other XR devices\u003c\/li\u003e\n\u003cli\u003eMDM support guidance for Meta Horizon Managed Services, ManageXR, ArborXR, and related platforms\u003c\/li\u003e\n\u003cli\u003eApp update and app access guidance\u003c\/li\u003e\n\u003cli\u003eTeacher, trainer, and admin support\u003c\/li\u003e\n\u003cli\u003eMonthly device readiness check-ins\u003c\/li\u003e\n\u003cli\u003eSupport before classroom sessions, demos, pilot launches, or training days\u003c\/li\u003e\n\u003cli\u003eRepair, warranty, and replacement coordination guidance\u003c\/li\u003e\n\u003cli\u003eEscalation guidance with OEMs, software vendors, or MDM providers when needed\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3\u003eWhy Schools and Education Teams Need This\u003c\/h3\u003e\n\u003cp\u003eBuying headsets is only the first step. The real challenge is keeping devices charged, updated, organized, connected, and ready before students or trainees use them.\u003c\/p\u003e\n\u003cp\u003eMany education XR programs slow down because no one owns the day-to-day support layer. Teachers may not know who to contact. IT teams may not have XR-specific experience. Apps may need updates. Devices may need troubleshooting before a class starts.\u003c\/p\u003e\n\u003cp\u003eKnoxlabs helps reduce that friction by giving your team access to remote XR support specialists who understand the hardware, software, MDM tools, and deployment workflows around XR.\u003c\/p\u003e\n\u003ch3\u003eChoose Your EDU Support Plan\u003c\/h3\u003e\n\u003cp\u003eSelect the support plan based on your device count and how much support your education team needs.\u003c\/p\u003e\n\u003ctable\u003e\n\u003cthead\u003e\n\u003ctr\u003e\n\u003cth\u003ePlan\u003c\/th\u003e\n\u003cth\u003eBest For\u003c\/th\u003e\n\u003cth\u003eDevice Coverage\u003c\/th\u003e\n\u003c\/tr\u003e\n\u003c\/thead\u003e\n\u003ctbody\u003e\n\u003ctr\u003e\n\u003ctd\u003eStarter\u003c\/td\u003e\n\u003ctd\u003eSmall pilots, first-time VR classrooms, and teams that need basic remote support.\u003c\/td\u003e\n\u003ctd\u003eUp to 10 devices\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eClassroom\u003c\/td\u003e\n\u003ctd\u003eClassrooms, labs, nursing programs, CTE programs, and departments using XR regularly.\u003c\/td\u003e\n\u003ctd\u003eUp to 30 devices\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eManaged XR\u003c\/td\u003e\n\u003ctd\u003eDistricts, universities, multi-room labs, multi-site programs, and larger education deployments.\u003c\/td\u003e\n\u003ctd\u003eCustom quote\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003c\/tbody\u003e\n\u003c\/table\u003e\n\u003ch3\u003eStarter Plan\u003c\/h3\u003e\n\u003cp\u003eThe Starter plan is built for small education teams that need basic remote support for up to 10 XR devices.\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003eRemote onboarding call\u003c\/li\u003e\n\u003cli\u003eEmail-based support guidance\u003c\/li\u003e\n\u003cli\u003eBasic headset troubleshooting\u003c\/li\u003e\n\u003cli\u003eBasic app access and update guidance\u003c\/li\u003e\n\u003cli\u003eBasic MDM support guidance\u003c\/li\u003e\n\u003cli\u003eMonthly device readiness check-in\u003c\/li\u003e\n\u003cli\u003eRepair and warranty coordination guidance\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003e\u003cstrong\u003eRecommended for:\u003c\/strong\u003e small pilots, first-time VR classrooms, and teams managing up to 10 devices.\u003c\/p\u003e\n\u003ch3\u003eClassroom Plan\u003c\/h3\u003e\n\u003cp\u003eThe Classroom plan is designed for schools, labs, and education departments that use XR more frequently and need stronger support around classroom readiness.\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003eEverything included in Starter\u003c\/li\u003e\n\u003cli\u003ePriority support guidance\u003c\/li\u003e\n\u003cli\u003eRemote support sessions when needed\u003c\/li\u003e\n\u003cli\u003eMDM support guidance\u003c\/li\u003e\n\u003cli\u003eApp deployment and update guidance\u003c\/li\u003e\n\u003cli\u003eTeacher, trainer, or admin orientation\u003c\/li\u003e\n\u003cli\u003eMonthly device readiness review\u003c\/li\u003e\n\u003cli\u003eSupport before major classroom sessions, demos, or pilot launches\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003e\u003cstrong\u003eRecommended for:\u003c\/strong\u003e classrooms, labs, nursing programs, CTE programs, and departments managing up to 30 devices.\u003c\/p\u003e\n\u003ch3\u003eManaged XR Plan\u003c\/h3\u003e\n\u003cp\u003eThe Managed XR plan is for larger education organizations that need a custom remote support model across multiple devices, rooms, labs, departments, or locations.\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003eCustom support plan based on your device fleet and program needs\u003c\/li\u003e\n\u003cli\u003eAdvanced MDM support guidance\u003c\/li\u003e\n\u003cli\u003eMulti-site or multi-program support\u003c\/li\u003e\n\u003cli\u003eScheduled support reviews\u003c\/li\u003e\n\u003cli\u003eSupport ticket tracking\u003c\/li\u003e\n\u003cli\u003eQuarterly program review\u003c\/li\u003e\n\u003cli\u003eHardware refresh planning\u003c\/li\u003e\n\u003cli\u003eOEM, ISV, and MDM escalation guidance\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003e\u003cstrong\u003eRecommended for:\u003c\/strong\u003e 30+ devices, multi-site programs, districts, universities, and education teams that need a custom support plan.\u003c\/p\u003e\n\u003ch3\u003eBilling Options\u003c\/h3\u003e\n\u003cp\u003eChoose a support term based on your program timeline.\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003e\n\u003cstrong\u003e3 Months:\u003c\/strong\u003e Best for pilots, grants, demos, short-term programs, and first-time classroom rollouts.\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003e6 Months:\u003c\/strong\u003e Best for semester-based programs, department rollouts, and medium-term XR adoption.\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003e12 Months:\u003c\/strong\u003e Best for ongoing XR programs, annual school planning, district support, and full-year maintenance.\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3\u003eSuggested EDU Pricing\u003c\/h3\u003e\n\u003ctable\u003e\n\u003cthead\u003e\n\u003ctr\u003e\n\u003cth\u003ePlan\u003c\/th\u003e\n\u003cth\u003eDevice Coverage\u003c\/th\u003e\n\u003cth\u003e3 Months\u003c\/th\u003e\n\u003cth\u003e6 Months\u003c\/th\u003e\n\u003cth\u003e12 Months\u003c\/th\u003e\n\u003c\/tr\u003e\n\u003c\/thead\u003e\n\u003ctbody\u003e\n\u003ctr\u003e\n\u003ctd\u003eStarter\u003c\/td\u003e\n\u003ctd\u003eUp to 10 devices\u003c\/td\u003e\n\u003ctd\u003e$1,100\u003c\/td\u003e\n\u003ctd\u003e$2,200\u003c\/td\u003e\n\u003ctd\u003e$3,850\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eClassroom\u003c\/td\u003e\n\u003ctd\u003eUp to 30 devices\u003c\/td\u003e\n\u003ctd\u003e$3,300\u003c\/td\u003e\n\u003ctd\u003e$6,600\u003c\/td\u003e\n\u003ctd\u003e$11,550\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eManaged XR\u003c\/td\u003e\n\u003ctd\u003eCustom\u003c\/td\u003e\n\u003ctd\u003eCustom Quote\u003c\/td\u003e\n\u003ctd\u003eCustom Quote\u003c\/td\u003e\n\u003ctd\u003eCustom Quote\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003c\/tbody\u003e\n\u003c\/table\u003e\n\u003ch3\u003eSupported XR Platforms\u003c\/h3\u003e\n\u003cul\u003e\n\u003cli\u003eMeta Quest\u003c\/li\u003e\n\u003cli\u003eMeta Horizon Managed Services\u003c\/li\u003e\n\u003cli\u003eManageXR\u003c\/li\u003e\n\u003cli\u003eArborXR\u003c\/li\u003e\n\u003cli\u003eHTC VIVE\u003c\/li\u003e\n\u003cli\u003ePicoXR\u003c\/li\u003e\n\u003cli\u003eXR education and training applications\u003c\/li\u003e\n\u003cli\u003eCharging, storage, hygiene, and accessory workflows\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3\u003eHow It Works\u003c\/h3\u003e\n\u003col\u003e\n\u003cli\u003e\n\u003cstrong\u003eSelect your support plan\u003c\/strong\u003e based on your device count and support needs.\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eChoose your support term\u003c\/strong\u003e for 3 months, 6 months, or 12 months.\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eComplete onboarding\u003c\/strong\u003e with Knoxlabs so we understand your devices, apps, users, and support needs.\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eUse XR with support behind you\u003c\/strong\u003e for troubleshooting, app guidance, MDM support, maintenance check-ins, and repair coordination.\u003c\/li\u003e\n\u003c\/ol\u003e\n\u003ch3\u003eNot Included Unless Purchased Separately\u003c\/h3\u003e\n\u003cul\u003e\n\u003cli\u003eInitial device provisioning\u003c\/li\u003e\n\u003cli\u003eMDM enrollment\u003c\/li\u003e\n\u003cli\u003eBulk app installation\u003c\/li\u003e\n\u003cli\u003eKiosk mode setup\u003c\/li\u003e\n\u003cli\u003eFleet naming and device configuration\u003c\/li\u003e\n\u003cli\u003eWi-Fi configuration\u003c\/li\u003e\n\u003cli\u003eSecurity and access control setup\u003c\/li\u003e\n\u003cli\u003eOn-site support\u003c\/li\u003e\n\u003cli\u003eCustom software development\u003c\/li\u003e\n\u003cli\u003ePaid software licenses\u003c\/li\u003e\n\u003cli\u003eHardware, accessories, shipping, repair fees, or replacement devices\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3\u003eNeed New Devices Set Up First?\u003c\/h3\u003e\n\u003cp\u003eIf your devices are new, unmanaged, or not ready for use, add \u003cstrong\u003eXR Device Provisioning\u003c\/strong\u003e before starting remote support.\u003c\/p\u003e\n\u003cp\u003e\u003cstrong\u003eXR Device Provisioning:\u003c\/strong\u003e $55 per device.\u003c\/p\u003e\n\u003cp\u003eThis service can be purchased alone or added to a headset order, classroom kit, nursing kit, lab deployment, or custom Knoxlabs quote.\u003c\/p\u003e","brand":"Knoxlabs","offers":[{"title":"Starter \/ 6 months","offer_id":68090308002112,"sku":"S-KNX-REM-XR-IT-EDU-2","price":2200.0,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0704\/2759\/files\/RemoteXRITSupportforEDUbyKnoxlabs_29732b3e-36bb-4452-82d5-9d5a0bf44b8a.webp?v=1778617095","url":"https:\/\/www.knoxlabs.com\/products\/remote-xr-it-support-for-edu-starter-6-months","provider":"Knoxlabs","version":"1.0","type":"link"}