{"product_id":"remote-xr-it-support-for-businesses-enterprise-teams-starter-6-months","title":"Remote XR IT Support for Businesses \u0026 Enterprise Teams — Starter, 6 months","description":"\u003cp\u003e\u003cstrong\u003eSelected configuration:\u003c\/strong\u003e Starter plan, 6 months. This listing covers remote support for the selected term. Device provisioning is a separate service.\u003c\/p\u003e\n\u003cp\u003eKnoxlabs Remote XR IT Support for Businesses \u0026amp; Enterprise Teams gives organizations access to XR specialists who help keep VR and XR devices supported after deployment.\u003c\/p\u003e\n\u003cp\u003eThis service is built for SMBs, training teams, enterprise IT departments, innovation teams, healthcare organizations, manufacturing teams, and companies using XR for onboarding, workforce training, product demos, collaboration, safety training, research, or simulation.\u003c\/p\u003e\n\u003cp\u003eKnoxlabs helps support the operational layer around XR so your internal team is not left managing unfamiliar headsets, MDM platforms, app issues, device updates, and repair workflows alone.\u003c\/p\u003e\n\u003ch3\u003eImportant: Provisioning Is Not Included\u003c\/h3\u003e\n\u003cp\u003eRemote XR IT Support does not include initial device provisioning.\u003c\/p\u003e\n\u003cp\u003eIf your devices need first-time setup, MDM enrollment, app installation, kiosk mode, fleet naming, firmware updates, Wi-Fi configuration, or deployment configuration, please add \u003cstrong\u003eXR Device Provisioning\u003c\/strong\u003e separately.\u003c\/p\u003e\n\u003cp\u003e\u003cstrong\u003eXR Device Provisioning is available as a separate one-time service at $55 per device.\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp\u003eProvisioning gets devices ready for deployment. Remote XR IT Support helps keep them supported after deployment.\u003c\/p\u003e\n\u003ch3\u003eWhat This Service Helps With\u003c\/h3\u003e\n\u003cul\u003e\n\u003cli\u003eRemote troubleshooting for XR device issues\u003c\/li\u003e\n\u003cli\u003eSupport guidance for Meta Quest, VIVE, PicoXR, and other XR devices\u003c\/li\u003e\n\u003cli\u003eMDM support guidance for Meta Horizon Managed Services, ManageXR, ArborXR, and related platforms\u003c\/li\u003e\n\u003cli\u003eApp update and app access guidance\u003c\/li\u003e\n\u003cli\u003eSupport for internal IT admins, trainers, and program owners\u003c\/li\u003e\n\u003cli\u003eMonthly device readiness check-ins\u003c\/li\u003e\n\u003cli\u003eSupport before demos, training sessions, pilots, or larger deployment milestones\u003c\/li\u003e\n\u003cli\u003eRepair, warranty, and replacement coordination guidance\u003c\/li\u003e\n\u003cli\u003eEscalation guidance with OEMs, software vendors, or MDM providers when needed\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3\u003eWhy Business and Enterprise Teams Need This\u003c\/h3\u003e\n\u003cp\u003eXR devices are not managed like standard laptops, tablets, or mobile phones. Headsets often require specialized setup, MDM workflows, app guidance, update planning, controller pairing, charging processes, storage planning, software support, and escalation paths.\u003c\/p\u003e\n\u003cp\u003eInternal IT teams are often asked to support XR without enough time, training, or platform-specific experience. Knoxlabs fills that gap by acting as a remote XR support layer for your business or enterprise team.\u003c\/p\u003e\n\u003cp\u003eInstead of letting XR pilots stall because of setup issues, missing apps, support confusion, or device downtime, Knoxlabs helps your team keep the program operational.\u003c\/p\u003e\n\u003ch3\u003eChoose Your Business Support Plan\u003c\/h3\u003e\n\u003cp\u003eSelect the support plan based on your device count, internal IT capacity, deployment complexity, and how often your XR devices are used.\u003c\/p\u003e\n\u003ctable\u003e\n\u003cthead\u003e\n\u003ctr\u003e\n\u003cth\u003ePlan\u003c\/th\u003e\n\u003cth\u003eBest For\u003c\/th\u003e\n\u003cth\u003eDevice Coverage\u003c\/th\u003e\n\u003c\/tr\u003e\n\u003c\/thead\u003e\n\u003ctbody\u003e\n\u003ctr\u003e\n\u003ctd\u003eStarter\u003c\/td\u003e\n\u003ctd\u003eSmall business pilots, demo teams, innovation teams, and limited XR programs.\u003c\/td\u003e\n\u003ctd\u003eUp to 10 devices\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eTeam\u003c\/td\u003e\n\u003ctd\u003eTraining departments, SMB teams, labs, and internal IT teams managing XR devices.\u003c\/td\u003e\n\u003ctd\u003eUp to 30 devices\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eManaged XR\u003c\/td\u003e\n\u003ctd\u003eEnterprise teams, multi-location deployments, healthcare networks, manufacturing teams, and larger XR programs.\u003c\/td\u003e\n\u003ctd\u003eCustom quote\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003c\/tbody\u003e\n\u003c\/table\u003e\n\u003ch3\u003eStarter Plan\u003c\/h3\u003e\n\u003cp\u003eThe Starter plan is built for small business teams, pilots, and departments that need basic remote support for up to 10 XR devices.\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003eRemote onboarding call\u003c\/li\u003e\n\u003cli\u003eEmail-based support guidance\u003c\/li\u003e\n\u003cli\u003eBasic headset troubleshooting\u003c\/li\u003e\n\u003cli\u003eBasic app access and update guidance\u003c\/li\u003e\n\u003cli\u003eBasic MDM support guidance\u003c\/li\u003e\n\u003cli\u003eMonthly device readiness check-in\u003c\/li\u003e\n\u003cli\u003eRepair and warranty coordination guidance\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003e\u003cstrong\u003eRecommended for:\u003c\/strong\u003e small business pilots, demo teams, innovation teams, and teams managing up to 10 devices.\u003c\/p\u003e\n\u003ch3\u003eTeam Plan\u003c\/h3\u003e\n\u003cp\u003eThe Team plan is designed for businesses, departments, training groups, and IT teams using XR more regularly and needing stronger support around device readiness and app management.\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003eEverything included in Starter\u003c\/li\u003e\n\u003cli\u003ePriority support guidance\u003c\/li\u003e\n\u003cli\u003eRemote support sessions when needed\u003c\/li\u003e\n\u003cli\u003eMDM support guidance\u003c\/li\u003e\n\u003cli\u003eApp deployment and update guidance\u003c\/li\u003e\n\u003cli\u003eTrainer, admin, or IT orientation\u003c\/li\u003e\n\u003cli\u003eMonthly device readiness review\u003c\/li\u003e\n\u003cli\u003eSupport before demos, training sessions, pilots, or deployment milestones\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003e\u003cstrong\u003eRecommended for:\u003c\/strong\u003e training departments, SMB teams, labs, and IT teams managing up to 30 devices.\u003c\/p\u003e\n\u003ch3\u003eManaged XR Plan\u003c\/h3\u003e\n\u003cp\u003eThe Managed XR plan is for larger organizations that need a custom remote support model across multiple devices, teams, departments, or locations.\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003eCustom support plan based on your device fleet and organization needs\u003c\/li\u003e\n\u003cli\u003eAdvanced MDM support guidance\u003c\/li\u003e\n\u003cli\u003eMulti-location support\u003c\/li\u003e\n\u003cli\u003eScheduled support reviews\u003c\/li\u003e\n\u003cli\u003eSupport ticket tracking\u003c\/li\u003e\n\u003cli\u003eOEM, ISV, and MDM escalation assistance\u003c\/li\u003e\n\u003cli\u003eQuarterly business review\u003c\/li\u003e\n\u003cli\u003eLifecycle and hardware refresh planning\u003c\/li\u003e\n\u003cli\u003eCustom support workflow based on your organization\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003e\u003cstrong\u003eRecommended for:\u003c\/strong\u003e 30+ devices, multi-location deployments, enterprise teams, and organizations that need a custom XR support plan.\u003c\/p\u003e\n\u003ch3\u003eBilling Options\u003c\/h3\u003e\n\u003cp\u003eChoose a support term based on your deployment timeline and internal support needs.\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003e\n\u003cstrong\u003e3 Months:\u003c\/strong\u003e Best for pilots, demos, proof-of-concepts, short-term training programs, or first-time deployments.\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003e6 Months:\u003c\/strong\u003e Best for department rollouts, medium-term training programs, or teams testing XR at a larger scale.\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003e12 Months:\u003c\/strong\u003e Best for ongoing XR programs, enterprise training teams, IT support planning, and full-year device maintenance.\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3\u003eSuggested Business Pricing\u003c\/h3\u003e\n\u003ctable\u003e\n\u003cthead\u003e\n\u003ctr\u003e\n\u003cth\u003ePlan\u003c\/th\u003e\n\u003cth\u003eDevice Coverage\u003c\/th\u003e\n\u003cth\u003e3 Months\u003c\/th\u003e\n\u003cth\u003e6 Months\u003c\/th\u003e\n\u003cth\u003e12 Months\u003c\/th\u003e\n\u003c\/tr\u003e\n\u003c\/thead\u003e\n\u003ctbody\u003e\n\u003ctr\u003e\n\u003ctd\u003eStarter\u003c\/td\u003e\n\u003ctd\u003eUp to 10 devices\u003c\/td\u003e\n\u003ctd\u003e$1,100\u003c\/td\u003e\n\u003ctd\u003e$2,200\u003c\/td\u003e\n\u003ctd\u003e$4,400\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eTeam\u003c\/td\u003e\n\u003ctd\u003eUp to 30 devices\u003c\/td\u003e\n\u003ctd\u003e$3,300\u003c\/td\u003e\n\u003ctd\u003e$6,600\u003c\/td\u003e\n\u003ctd\u003e$13,200\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eManaged XR\u003c\/td\u003e\n\u003ctd\u003eCustom\u003c\/td\u003e\n\u003ctd\u003eCustom Quote\u003c\/td\u003e\n\u003ctd\u003eCustom Quote\u003c\/td\u003e\n\u003ctd\u003eCustom Quote\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003c\/tbody\u003e\n\u003c\/table\u003e\n\u003ch3\u003eSupported XR Platforms\u003c\/h3\u003e\n\u003cul\u003e\n\u003cli\u003eMeta Quest\u003c\/li\u003e\n\u003cli\u003eMeta Horizon Managed Services\u003c\/li\u003e\n\u003cli\u003eManageXR\u003c\/li\u003e\n\u003cli\u003eArborXR\u003c\/li\u003e\n\u003cli\u003eHTC VIVE\u003c\/li\u003e\n\u003cli\u003ePicoXR\u003c\/li\u003e\n\u003cli\u003eXR training, simulation, collaboration, and enterprise applications\u003c\/li\u003e\n\u003cli\u003eCharging, storage, hygiene, and accessory workflows\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3\u003eHow It Works\u003c\/h3\u003e\n\u003col\u003e\n\u003cli\u003e\n\u003cstrong\u003eSelect your support plan\u003c\/strong\u003e based on your device count and support needs.\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eChoose your support term\u003c\/strong\u003e for 3 months, 6 months, or 12 months.\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eComplete onboarding\u003c\/strong\u003e with Knoxlabs so we understand your devices, apps, users, MDM setup, and support workflow.\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eUse XR with support behind you\u003c\/strong\u003e for troubleshooting, app guidance, MDM support, maintenance check-ins, and repair coordination.\u003c\/li\u003e\n\u003c\/ol\u003e\n\u003ch3\u003eNot Included Unless Purchased Separately\u003c\/h3\u003e\n\u003cul\u003e\n\u003cli\u003eInitial device provisioning\u003c\/li\u003e\n\u003cli\u003eMDM enrollment\u003c\/li\u003e\n\u003cli\u003eBulk app installation\u003c\/li\u003e\n\u003cli\u003eKiosk mode setup\u003c\/li\u003e\n\u003cli\u003eFleet naming and device configuration\u003c\/li\u003e\n\u003cli\u003eWi-Fi configuration\u003c\/li\u003e\n\u003cli\u003eSecurity and access control setup\u003c\/li\u003e\n\u003cli\u003eOn-site support\u003c\/li\u003e\n\u003cli\u003eCustom software development\u003c\/li\u003e\n\u003cli\u003ePaid software licenses\u003c\/li\u003e\n\u003cli\u003eHardware, accessories, shipping, repair fees, or replacement devices\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3\u003eNeed New Devices Set Up First?\u003c\/h3\u003e\n\u003cp\u003eIf your devices are new, unmanaged, or not ready for use, add \u003cstrong\u003eXR Device Provisioning\u003c\/strong\u003e before starting remote support.\u003c\/p\u003e\n\u003cp\u003e\u003cstrong\u003eXR Device Provisioning:\u003c\/strong\u003e $55 per device.\u003c\/p\u003e\n\u003cp\u003eThis service can be purchased alone or added to a headset order, training bundle, business deployment, or custom Knoxlabs quote.\u003c\/p\u003e","brand":"Knoxlabs","offers":[{"title":"Starter \/ 6 months","offer_id":68090307608896,"sku":"S-KNX-REM-XR-IT-ENT-2","price":2200.0,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0704\/2759\/files\/RemoteXRITSupportforBusinesses_EnterpriseTeams.webp?v=1778616896","url":"https:\/\/www.knoxlabs.com\/products\/remote-xr-it-support-for-businesses-enterprise-teams-starter-6-months","provider":"Knoxlabs","version":"1.0","type":"link"}