{"product_id":"hms-singray-g2-developer-support-license-1-year","title":"HMS SiNGRAY G2 Developer Support License — 1 Year","description":"\u003cp\u003eThe SiNGRAY G2 Developer Support License is an optional one-year developer enablement and engineering-support program from HMS for developers, ISVs, system integrators and enterprise innovation teams building or validating G2 applications.\u003c\/p\u003e\u003ch5\u003eIncluded support\u003c\/h5\u003e\u003cul\u003e\n\u003cli\u003eSiNGRAY SDK and API integration guidance; OpenXR integration support; Unity\/MRTK development assistance subject to the supported toolkit version.\u003c\/li\u003e\n\u003cli\u003eArchitecture review, development-strategy consultation, recommended practices and performance-optimization guidance.\u003c\/li\u003e\n\u003cli\u003eInvestigation of SDK integration issues, runtime errors and device\/API behavior; issue reproduction and technical analysis.\u003c\/li\u003e\n\u003cli\u003eAccess to SDK packages, API documentation, sample projects, firmware\/software release notes and technical updates.\u003c\/li\u003e\n\u003cli\u003eUp to four hours per month of remote engineering consultation with HMS technical specialists.\u003c\/li\u003e\n\u003c\/ul\u003e\u003ch5\u003eWhat this program does not include\u003c\/h5\u003e\u003cp\u003eCustom application development, customer application debugging, source-code modification, customer-specific implementation, on-site engineering, hardware modification, product customization and third-party software debugging\/support are excluded.\u003c\/p\u003e\u003ch5\u003eHow it differs from standard support\u003c\/h5\u003e\u003cp\u003eStandard product support handles usage issues, operational problems, defects and RMA. This separate optional program supports application development and integration. It is not a third-party software license, a custom-development contract or a headset warranty extension.\u003c\/p\u003e\u003ch5\u003eEngagement and delivery\u003c\/h5\u003e\u003cp\u003eOne-year remote program. Commencement, scheduling and project scope are confirmed with HMS. No physical item is shipped. Headset hardware, third-party applications and implementation work are separate.\u003c\/p\u003e\u003ch5\u003eFAQ\u003c\/h5\u003e\u003ch3\u003eIs this a software application license?\u003c\/h3\u003e\u003cp\u003eNo. It is a one-year technical-support program for development on SiNGRAY G2. It does not provide a third-party business application or include headset hardware.\u003c\/p\u003e\u003ch3\u003eHow much consultation is included?\u003c\/h3\u003e\u003cp\u003eUp to four hours per month of remote engineering consultation. Scheduling and service commencement are confirmed by HMS; no carry-over allowance or guaranteed response time is stated.\u003c\/p\u003e\u003ch3\u003eDoes HMS build the application for us?\u003c\/h3\u003e\u003cp\u003eCustom application development, customer application debugging, source-code modification, customer-specific implementation, on-site engineering, hardware modification, product customization and third-party software debugging\/support are excluded.\u003c\/p\u003e\u003ch3\u003eIs this included with the headset or Launch 100?\u003c\/h3\u003e\u003cp\u003eNo. Standard product support and Launch 100 program activities are separate from the optional Developer Support License.\u003c\/p\u003e","brand":"SiNGRAY","offers":[{"title":"Developer Support — 1 Year","offer_id":67736943264064,"sku":"KL-HMS-G2-DEV-1Y","price":1995.0,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0704\/2759\/files\/hms-singray-g2-support-1200.webp?v=1791509084","url":"https:\/\/www.knoxlabs.com\/products\/hms-singray-g2-developer-support-license-1-year","provider":"Knoxlabs","version":"1.0","type":"link"}